Resume

Objective

An ambitious problem solver with a passion for online business who would like to join a like minded team of professionals

Experience

Golden Knight Media, LLC – (GoldenKnightMedia.com)
Freelance Website Design and Domain Portfolio Management

March 2011 – Present

• Extensive web design experience with usability and best practices
• Proven record of interpreting client’s verbal business and marketing ideas into websites
• Comprehensive talents across service sales and networking areas
• Develops brands and website identities in multiple business sectors

Challenges:
• Purchased an $8.50 domain and built a $3000/month revenue stream from affiliate and Adsense integration. Sold site for mid $XX,XXX*
• Managed a medium sized domain portfolio with low revenue streams, implemented affiliate and parking strategies, increasing portfolio value by 500%*
• Coordinated, researched, negotiated and purchased resources for the Domainer’s Choice Awards event in Dana Point, CA

Thomason Management for InnovationHQ (IHQ)
Director Domain Development & Affiliate Strategies

February 2006 – March 2011

• Completely immersed in web design creation and responsible for all high quality and unique graphics and web designs the team produced
• Lead designer for the development, revenue stream creations and branding of multi million dollar domains on time and under budget
• Provided guidance to team members on web development issues
• In charge of finding, vetting and approving affiliate partners
• Meticulously tracked and documented all website changes, revenue, sales and memberships

Challenges:
• Tasked with taking a parked high profile domain and increasing the revenue. After 3 months of solid A/B testing, revenue stream increased over 400% (WhatIsMyIp.com)*
• Tasked with attending conferences and generating high value contacts to increase domain portfolio awareness for potential sales and revenue streams. Leads obtained generated over $XXX,XXX in less than 12 months.*

Air Force Special Operations Command (AFSOC)
Workgroup Manager/Functional Area Manager
Hurlburt Field Florida

November 2004 – June 2006

• Management of all Information Technology resources (Software and Hardware)
• Direct computer help and support to Wide Area Network and Local Area Network end users (deployed and local) via IM and VPN
• Led the information management program for over 90 military and civilian personnel (Headquarters and Base levels)
• Complied with Privacy Act (PA) and Freedom of Information Act (FOIA) procedures and provided assistance to ensure others complied through rigorous training
• Operated information systems (stand alone and networked) to create, collect, use, access, disseminate, maintain, and dispose of information. Helped users determine life cycle management of their information.
• Provided administrative support for Functional Managers to include the application, management, and control of programs, policies, and procedures.
• Sole manager of Units Government Purchase Credit Card Program ($75,000)

Challenges:
• Negotiated replacement computer pricing through sourced vendor (Dell and Microsoft), saving the unit $25,000 in hardware and software upgrade costs
• Coordinated, researched, negotiated and purchased resources for the USAF Worldwide Contracting Conference, coming in $35,000 under budget

Hiller Systems,Inc
Service Sales Manager

August 2002 – November 2004

• Performed management duties as the Supervisor of Fire Prevention Sales for Enterprise and Military customers for the Mobile, Alabama and Pensacola, Florida locations
• Managed and accounted clients Billing Portfolios, Account Management, Liaison and Negotiations between Enterprise/Military customers and Sales Representatives
• Generated income from existing clients and provided metrics of the sales department: quarterly sales results, annual forecasts
• Promoted to Office Manager adding the responsibilities of maintaining and scheduling of Technician jobs, Timesheet’s, Inventory Management, and Collections

Challenges:
• Created plan to promote and resale refurbished National Fire Protection Agency (NFPA) approved Marine Fire Prevention Equipment increasing sales margins $3,000.00 per system sale
• Created compressed work schedule policy for Technicians improving peak scheduling of workloads, employee retention and employee performance
• Created NFPA Fee based on site instruction and certification program for local businesses creating a secondary revenue stream

TeleVox Software
Technical Support Help Desk

August 2001-August 2002

• First Level Support for all incoming Technical Support issues (over 200/day)
• Identifies, diagnoses, and resolved Level One issues; including but not limited to personal computer software and hardware, network connectivity, network printing, email, and software applications.
• Monitored the trouble ticket software queues; prioritized incoming requests and makes the appropriate assignments to Level Two Support

Challenges
• Created a streamlined incoming call center action plan by enacting a more intuitive tech support screening process thereby reducing repeat trouble shooting calls by 35%
• Coordinated with Department Heads with implementing a more productive communication plan with offsite technicians relating to customer installation issues

Education

• Grand Canyon University: Bachelor of Science (BS), Psychology, 2012 – 2015 Grade: 3.5/4.0
• Associate in Science, Military Science, Troy University
• United States Air Force
• United States Navy

Honors and Awards

• Appointed Kentucky Colonel
• United States Air Force: Rated excellent on annual review of performance, Time Off award of 16 hours, Awarded 1% of base pay
• National Defense Service Medal
• Pentagon Letter of Award for Website Design, Development and Management for 2006 US Air Force Global Contracting Conference

*Unable to provide monetary details due to Non Disclosure Agreement

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